Please note that some fragile or expensive items (such as Slow Dance, Vortex Dome, Sand Art or board games) are available for delivery via DHL only. Orders are usually despatched the same day if ordered by 3PM or the next business day if after, though larger orders may be delayed to complete security checks.
All UK orders include SMS or email notifications and the ability to add a safe place or neighbour preference at checkout for orders that do not fit through a letterbox.
Tracked24 - 1-2 Working Days, £5. Tracked48 - 2-3 Working Days, £4. Free for orders over £45.
For all orders, VAT will be collected at checkout. A customs clearance fee of £3 applies to orders over £135. No further payment will be required prior to delivery.
DHL ECONOMY - 3-5 Working Days £16. £10 over £100. DHL EXPRESS - 1-3 Working Days £25. Western & Central Europe only. Royal Mail - 10-16 Working Days £10. Orders under £100 only. DHL Global Mail - 7-14 Working Days. £6- £8. Orders under £100 only.
Orders despatched by Royal Mail and Global Mail are typically delivered by your countries postal service.
For orders going to the EU, VAT will be collected at checkout. A customs clearance fee of £3 applies to orders over £135. No further payment will be required prior to delivery. VAT will also be collected for Norway & Switzerland with DHL.
DHL ECONOMY - 3-6 Working Days £18. £10 over £100. DHL EXPRESS - 1-3 Working Days £25. Western & Central Europe only. Royal Mail - 10-16 Working Days £10. Orders under £100 only. DHL Global Mail - 7-14 Working Days. £6- £8. Orders under £100 only.
Orders despatched by Royal Mail and Global Mail are typically delivered by your countries postal service.
The delivery options below are available to Israel, UAE, Saudi Arabia, Qatar, China, HK, Taiwan, Singapore, Japan & South Korea. Delivery estimates are provided at checkout.
DHL EXPRESS - £25 Orders over £150 - £15. Royal Mail - £10 - £15 Orders under £150 only. DHL Global Mail - £8-£10 Orders under £150 only.
Orders despatched by Royal Mail and Global Mail are typically delivered by your countries postal service.
We also deliver to the following countries using Royal Mail only for a flat fee of £10. Delivery time is typically 10-20 working days, but currently is taking longer in some cases - parcels are passed over to the postal service when it arriving in your country, and some tracking may be possible.
Argentina, Brazil, Chile, India, Malaysia, Phillipines, Mexico, New Zealand, Thailand & South Africa
If your country is not listed above and you wish to order, please contact us. Please note that because we do not despatch fragile items such as the Vortex Dome and Sand Art by post, these items are not currently available at checkout for these countries. Please contact us for a DHL quote if you'd like to order.
In the unlikely event of loss or delay, Royal Mail require us to wait 5 working days to investigate. For European parcels, the wait is 20 working days & the rest of the World 25 Working Days. We make every effort to ensure all orders arrive in immaculate condition, but if you feel your item has been damaged in transit please email us ASAP with a photo, where possible we will replace the damaged item.
If you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received it. One free return label will be provided for UK customers only.
The original postage (if paid for) will not be refunded. Customers in the EU have the right to withdraw from purchase within 7 working days of the date the item is delivered. Please ensure the items are unused, sealed and packaged securely.
Should you reside outside of the UK or EU, customs tax may be charged by your government are your sole responsibility, we have no control over these taxes. This does not apply to delivery via DHL DUTY PAID.