Established in 2012, we quickly built and have maintained a reputation of providing excellent customer service along with a superb unrivalled product range. Read a few more details below about how we operate our business and what we deem as important.
We do our very best to make sure you're 100% satisfied every time you contact us or purchase from us. Mistakes happen of course, we're all human after all - but we hope that how we rectify our mistake proves to you just how seriously we take our responsibility to provide excellent service.
Our aim is to provide an efficient, straight forward website which makes it easy to find what you want and simple to check out. We don't like clutter, needless marketing spiel or barraging our customers with hype and bluster. We believe the quality of what we sell speaks for itself.
Many of the features of the website have been suggested by customers over the years - so if you feel we can improve or you simply have an idea which you believe can benefit customers, please do let us know. If we decide to implement your suggestion, a gift will be on the way to you!
We believe in sourcing and stocking only the best from around the world. From handmade puzzle boxes crafted in the Hakone Mountains of Japan to unique metal dice, precision engineered spinning tops and of course, luxury playing cards.
Our curated range means every puzzle, deck of cards, die or top we stock is available because we love them. We hope you will too!
As a business that imports and exports around the world, we understand that we have an impact on the environment in which we live and believe we have a responsibility to ensure that we continue to reduce our carbon footprint and improve our business practises.
Delivery
We use two service providers for import and export. Royal Mail and DHL. Where possible a carbon neutral service is provided for customers, and the majority of our imports from suppliers are also carbon neutral.
Packaging
All packaging items purchased by JP GAMES LTD are made from 100% recycled paper/cardboard (with the exception of one). If you receive parcels that contain packaging not listed below then it has been reused.
100% recycled corrugated paper and rolls.
100% recycled and biodegradable void fill.
100% recycler paper (not bubble wrap) mailing bags.
75% recycled parcel boxes.
Please help us and reuse our packaging in the future if possible.
Products
We're proud of the quality and craftmanship of the products that we source. Our curated collection of premium cards, puzzles and more are the very definition of premium. Absolutely nothing we sell is a throw-away, single use item. We want our products to be used and cherished for years.
Carbon Offsetting
Our longer term aim is for 100% of all imports and exports to be carbon neutral, in the short term to offset some of this impact we've begun donating to the National Forest on a monthly basis. We expect to expand our donations to other climate and conservation charities and would welcome suggestions.