Privacy policy

We collect and store your name, email, phone and address only. We do not store (and never will) your payment or credit card details - we use payment providers that do that for us so we don't have to.

We collect your information when you place an order or open an account to for two reasons. 1. To contact you to provide further information about despatch and to pass on to our delivery companies to ensure your items are delivered as expected. We also keep records of orders to provide tax and accounting history for HMRC and for VAT purposes. 

How We Share Your Information

We will provide your details to the the postage company you chose to make your delivery on our behalf. The payment gateway that you choose to place your order with us will also hold your details independently from us. We have never and will never share your details with anyone else without your express consent. We also send anonymous data points to Google Analytics to allow us to understand our website and improve it for you, such as product name, pages visited and length of time spent.

How Long We Store Your Data

We keep your order details for a maximum of 8 years after your last order, for tax and vat purposes only. After this time we will contact you before we delete your account or order history.

Your Rights

You can ask to see the information we have about you. You can also ask us to change or delete it. If you have signed up to our newsletter, you can opt out at any time by clicking the unsubscribe link.

GDPR 

You can use the links below to update your account data if it is not accurate.

Edit your information.
Change password.
Delivery & Payment Addresses.

Delete Your Account

If you wish for your account to be deleted, please contact us. Order information will remain on file for tax and VAT purposes for the required period.