FAQ

Payment FAQs 

Q - Which payment methods do you accept? A - We will accept all major credit and debit cards, PayPal, Apple Pay and Amazon Payments. Please ensure Amazon Payments is used for GBP only. 

Q - Do you store credit card details?
A - No, one of our policies is to use payment methods which means we don't ever see your card details. At checkout when you pay via credit or debit card your details are secured only by the payment processor used. Amazon Payments, Paypal or Stripe. We believe these options represent the best security for both the customer and for us. 

Q - I've checked out without logging into my account (or registering one) and used Amazon Payments - how do I check the details of my order?

A - Please visit payments.amazon.co.uk and log in using the Amazon account you completed your purchase with, your transactions will appear on that site. 

Delivery FAQS 


Q - What are the delivery prices and times?
A - You can view the prices and times for delivery, here

Q - What happens if my order is lost or damaged?
A - In the unlikely event that your order should be lost or damaged in transit by Royal Mail, please read our delivery terms & conditions. You will be asked to acknowledge you have read and agreed to these before checking out. 


 

Q - Can I get a discount for larger orders?
A - For playing cards which we have in stock in bigger quantities we provide 'deck deals'. A deck deal will allow customers to buy the same deck in multiple quantities to reduce the price they are sold at. If the deck doesn't have a deal listed, we're unable to provide a discount. 

Q - What is your returns policy?
A - We like to go that little bit further than we are required to, we will accept unused and unwanted items in perfect condition within 21 working days of your purchase. For full details please read here.

Q - Can I sell my collection to you?
A - Please contact us using our form on the contact us page if you wish to sell any playing cards in your collection. Please note we will only purchase decks in perfect condition and still wrapped in cellophane.